Return Policy
IS IT EASY TO RETURN ITEMS?
Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email.
HOW SOON WILL I GET MY REFUND?
Once received, returns may take up to 30 days to process. Once processed by our return specialist it may take 3-7 days depending on your banking institution to reflect your statement.
WHAT ITEMS ARE RETURNABLE?
Items purchased in the last 45 days for our US customers only.
WHAT ITEMS ARE NON-REFUNDABLE?
- Items marked as final sale.
- Discontinued items.
- Free gifts or promotional items with retail value.
FREE SHIPPING
Country |
How to get FREE SHIPPING |
| US | USD 80 |
| UK | USD 60 |
| Asia | USD 50 |
| South East Asia | USD 50 |
Shipping FAQ
FREE STANDARD SHIPPING
| Country | Delivery Time |
| US | 10-15 Days |
| UK | 7-9 Days |
| Asia | 5-7 Days |
| South East Asia | 5-7 Days |
FAQ
Why are certain products unavailable to ship to Internationally?
There are some products that are unavailable for International Delivery.
How do I know my package has shipped?
When orders are packed in our warehouse in San Jose, California, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.
Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.
Can’t find your question?
we also provide 24 hours customer service for you just simply click a button
TEL: (620) 123 – 4567
EMAIL: gentledontcare@gmail.com
You also can have a live chat with our customer services
24 HRS
Tell us about your experience
We are still learning and growing company, we are trying our best to serve all our customers nice and professional, if you are having a bad time or have a very long waiting time on our customer service, please be patient, we will come back to you as soon as possible. If you bought something that you think is not helping your skin, please feel free to contact us, and we will try to help you. Please don’t easier to give up.
